2018/10/11: 【R-CCS-Net】【Trouble】【Resolved】Internet communication was temporarily unavailable *Updated on Oct 12th, 2018


*Updated October 12, 2018 1:30 PM

We carried out the replacement work of peripheral equipment by emergency maintenance work announced yesterday, and the following troubleshooting was completed at 00:05 PM

The services are already available.

We apologize for any inconvenience caused.

Date and Time: From 10:32 PM on October 11 to 1:30 PM October 12, 2018
Range of influence: Internet(SINET connection) 10G line
Status: Resolved
Cause: under investigation
Impact: The following communication was intermittently disconnected in above period.
– Connection to Internet(SINET)
– Connection to the other RIKEN Institutes
(Including Air100, IP phone and TV meeting)
– Connection to R-CCS Tokyo Office and IIB
(Including TV meeting)
*except for “K” , HPCI shared storage

——————————————————————-


*Updated on Oct 12th, 2018

The following trouble has been recurred.
We apologize for any inconveniences this caused.

Date and Time: From 10:32 p.m. on October 11 to the present on October 12, 2018
Range of influence: Internet(SINET connection) 10G line
Status: Recurred / Ongoing
Cause: under investigation
Impact: The following communication is intermittently disconnected.
– Connection to Internet(SINET)
– Connection to the other RIKEN Institutes
(Including Air100, IP phone and TV meeting)
– Connection to R-CCS Tokyo Office and IIB
(Including TV meeting)
*except for “K” , HPCI shared storage

We are sorry for the inconvenience.

——————————————————————-

On Thu. Oct. 11th, 2018

We announce that the following issue is currently being investigated.
Now, this issue was resolved.

Date and Time: Thursday, Oct 11th, 2018
10:00:13 a.m. to 10:00:23 a.m.
(10 seconds)
Range of influence: Internet(SINET connection) 10G line
Status: Resolved
Cause: under investigation
Impact: In the above period, the following communication interruption occurred 4 times.
– Connection to Internet(SINET)
– Connection to the other RIKEN Institutes
(Including Air100, IP phone and TV meeting)
– Connection to R-CCS Tokyo Office and IIB
(Including TV meeting)
*except for “K” , HPCI shared storage

We are sorry for the inconvenience and thank you for your cooperation.